Just a matter of three months and here you go Facebook’s Messenger crossed over 11,000 active chatbots. Facebook has revealed that they have crossed such a massive amount. Facebook Messenger Platform got an update which adds amazing new features to chatbots, which includes a persistent menu that lists a bot’s commands, quick replies, ability to respond with GIF s, audio, video, and other files, and at last with a rating system to provide feedback to bot developers.
Facebook in a blog spot stated some of the changes which are
- People can now provide a star rating and open text feedback for bot developers. Ratings and reviews are currently shared with only the bot developer.
- Quick replies offer a more guided experience for people as they interact with your bot, which helps set expectations on what the bot can do. They include up to ten dynamic buttons that directly align with the most recent message sent by the business – making it easier to have an automated conversation with people.
- Persistent menu: The navigation for your bot with support for up to five actions. This eliminates the need for people to remember text commands and provides a great way to restart the flow or invoke settings. This will help with bot re-engagement and consistency.
- We’re launching a secure protocol for businesses to connect their customers’ accounts with Messenger accounts, enabling a deeper and more personal experience. People will have to opt in to this experience.
- Get your brand’s personality across by sending a variety of content types. You can now send GIFs, audio, video, and other files to people using your bot in Messenger. Videos and audio clips play natively in Messenger.
- People can choose to mute a bot just like they can mute a conversation with their friends and they can also provide a star rating and feedback for bot developers.
Facebook has been involved in every portion of being the best in the world when it comes to give back to people with such facilities to the developer which can engage and make bots using Wit a Engine.